منسق علاقات الضيوف

A true ambassador of elegance and the art of hospitality, the Guest Relations Coordinator at Sofitel embodies the excellence of luxury service. Their primary mission is to enhance the stay of every guest, particularly VIP clients and Platinum/Diamond members, by creating unique and personalized bespoke experiences. They anticipate every desire, exceed expectations, and ensure that each interaction reflects the prestige and refinement of the brand.

Main Missions:

• Welcoming guests according to 5-star standards, ensuring ultra-personalized follow-up throughout their stay and precisely executing welcome touches (handwritten notes, personalized gifts) in coordination with Housekeeping and Catering.
• Gathering customer feedback daily, handling complex requests and resolving delicate situations with absolute tact and immediate responsiveness to guarantee an unforgettable stay.
• Accurately enter customer profiles and preferences into the hotel management system (PMS).
• Refer directly to your hierarchy for operational management and monitoring of VIP files.

Desired Candidate Profile

Successful prior experience in luxury hotels (5 stars), with a thorough understanding of its codes and standards. Proven ability to work within a hierarchical and dynamic team structure. Fluent in French, Arabic, and English (a third international language is highly valued). Impeccable presentation, natural elegance, and excellent written communication skills for client correspondence. A genuine passion for high-end service, a keen eye for detail, absolute discretion, and strong listening skills to build immediate trust with a demanding international clientele.