Sales agent
تفاصيل الوظيفة
FOLLOW ME ACADEMY
Sales Agent · Conseiller Commercial
Convert every lead. Own your client portfolio. Turn first contact into a life-changing experience.
ROLE PURPOSE :
Convert the leads FMA's brand generates into paying students, and own
each student relationship from first contact through enrollment, training,
and renewal.
THE ONE JOB :
Consultative, relationship-driven selling across every channel: phone, WhatsApp, social DMs, walk-ins, events. Never pressure, never overpromise.
WHAT YOU DO ?
A · Convert Leads
B · Own the Portfolio
C · CRM & Reporting
D · Sales Culture
MEASURED ON · SCORECARD /100 (PERFORMANCE BONUS INDEXED ON SCORE)
Performance Business · 60 pts
Conversion & Funnel · 20 pts
Process Discipline · 10 pts
Qualitative · 10 pts
Profile The one quality that matters Offer & growth
Full KPI targets & scoring live in the Bonus Structure annex. Pipeline runs in the ERP platform.
This page is the overview. Follow Me Academy — Sales
Receive leads from all channels;
respond within 24h.
▸Qualify: level, goal, availability,
budget, timeline.
▸Recommend the right pack; push
value of 60h/120h.
▸Handle objections with
confidence, never pressure.
▸Close, register, collect payment
with Finance.
▸Every student you convert stays
yours end-to-end.
▸Welcome, explain next steps,
hand off scheduling to Logistics.
▸Follow up during training; catch
issues early.
▸Drive renewal & re-registration at
cycle end.
▸Spot upsell: VIP, longer packs,
higher levels.
▸Log every lead, call & outcome in
the ERP platform in real time.
▸No lead untouched beyond 48h
— always a next step.
▸Update each deal's status
honestly as it moves forward
(new → in progress → won or
lost).
▸Submit daily activity; join weekly
pipeline reviews.
▸Feed back objections & lead-
source insights.
▸Bring ideas to improve scripts &
process.
▸Volunteer for campaigns, events,
pilots.
▸Show up on time, prepared, with
energy.
▸Support teammates; share wins
& learnings.
▸Live the mission from the first
conversation.
▸Bac+3, any field (business/languages/hospitality
a plus)
•0–3 yrs; service or client-facing background
preferred Call center, hospitality, banking, retail, training
• Trilingual: FR / EN / AR, professional spoken
Strong phone presence, digital-comfortable,
CRM-ready
•Professional, courteous & warm — sustained
across 100+ calls/day
• Can-do attitude — solutions, not excuses
• Consultative listener, not aggressive
• Resilient; handles rejection without losing quality
Disciplined on CRM & follow-up; owns the
portfolio
•Base + performance bonus indexed on your KPI
scorecard
• CDI · CNAS · transport/parking
• Phone, headset, SIM, workstation, ERP access
• Structured onboarding + coaching
Path: Senior Agent · Team Lead · B2B / VIP
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