أخصائي دعم تكنولوجيا المعلومات

• Provide technical support (on-site and remote) to users.
• Supporting employees in the use of information systems (business applications, workstations, peripherals).
• Manage and maintain the IT infrastructure (computers, printers, networks).
• Diagnose and resolve hardware, software and network incidents.
• Communicate with users about progress and problem resolution.
• Collaborating with internal teams to optimize processes and improve the quality of support.

• Bachelor's degree (Bac+3) or Master's degree (Bac+5) in computer science.
• Minimum 3 years of experience in a similar position.

Comp tences techniques :

• My mastery of Windows environments (10/11) and the Microsoft Office / Teams suite.
• Strong skills in diagnosing and solving hardware and software problems.
• Knowledge of network administration (TCP/IP, LAN/WAN, Wi-Fi).
• Ma trise des technologies Windows Server (AD, GPO, DNS, IIS, DHCP...).
• Knowledge of network security (Firewall, SSL VPN, web filtering, routing).
• Concepts in virtualization.

Cross-cutting skills:

• Good command of French and English.
• Knowledge of project management methodologies and tools.

Personal qualities:

• Sense of initiative and entrepreneurial spirit.
• Reliability and a sense of responsibility.
• Ability to organize and manage priorities.

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Alger A n Benian

Desired Candidate Profile

• Bachelor's degree (Bac+3) or Master's degree (Bac+5) in computer science.
• Minimum 3 years of experience in a similar position.

Comp tences techniques :

• My mastery of Windows environments (10/11) and the Microsoft Office / Teams suite.
• Strong skills in diagnosing and solving hardware and software problems.
• Knowledge of network administration (TCP/IP, LAN/WAN, Wi-Fi).
• Ma trise des technologies Windows Server (AD, GPO, DNS, IIS, DHCP...).
• Knowledge of network security (Firewall, SSL VPN, web filtering, routing).
• Concepts in virtualization.

Cross-cutting skills:

• Good command of French and English.
• Knowledge of project management methodologies and tools.

Personal qualities:

• Sense of initiative and entrepreneurial spirit.
• Reliability and a sense of responsibility.
• Ability to organize and manage priorities.