Assistant Front Office Manager

Job Summary

• Utilize strong interpersonal and communication skills to lead influence and motivate team members with integrity and transparency
• Foster an inclusive collaborative environment built on mutual trust respect and cooperation among all team members
• Serve as a role model demonstrating professional behaviors and a customer-focused mindset
• Supervise manage and support employees through coaching mentoring and constructive feedback
• Establish clear performance expectations aligned with job descriptions and monitor progress consistently
• Recognize and celebrate team member contributions and successes publicly and privately
• Conduct regular department meetings to communicate goals expectations and operational updates

**Managing Front Office Operations and Goals**

• Oversee all front office functions including guest check-in/check-out procedures reservations and guest services
• Achieve and exceed departmental performance goals budget targets and guest satisfaction metrics
• Develop and implement specific action plans to prioritize work and accomplish operational objectives
• Maintain focus on critical operational components that drive guest satisfaction and financial results
• Review staffing levels regularly to ensure adequate coverage while meeting operational and financial objectives
• Analyze front office operations and their impact on overall property performance and revenue goals
• Ensure quality standards and guest service expectations are consistently met on a daily basis

**Ensuring Exceptional Customer Service**

• Provide services that exceed guest expectations fostering satisfaction and loyalty
• Display leadership in guest hospitality and exemplify excellent customer service in all interactions
• Respond promptly and professionally to guest concerns complaints and special requests
• Create a positive welcoming atmosphere conducive to an outstanding guest experience
• Observe employee service behaviors and provide constructive feedback to improve service delivery
• Communicate guest needs and feedback to relevant departments to enhance overall property operations

**Managing Policies Procedures and Compliance**

• Ensure strict compliance with all front office policies standards and standard operating procedures (SOPs)
• Administer property policies fairly and consistently across all team members
• Follow disciplinary procedures and documentation requirements in accordance with established protocols
• Maintain transparency in all operational and personnel decisions

**Talent Development and Culture**

• Identify developmental needs of team members and provide coaching mentoring and support for skill improvement
• Solicit employee feedback through an open-door policy and address concerns with empathy and professionalism
• Interview and hire qualified managers and team members in a timely manner to meet operational needs
• Ensure fair and equitable treatment of all employees
• Foster an inclusive workplace culture that values diversity and collaboration

**Additional Responsibilities**

• Communicate relevant information to supervisors colleagues and team members via phone email or in person
• Analyze operational challenges and facilitate the development of solutions to prevent future issues
• Prepare reports and provide updates on front office performance metrics and initiatives
• Complete additional tasks as assigned by senior management

Qualifications :

**Minimum Required Qualifications:**

• Bachelors Degree in hospitality management business administration or a related field OR equivalent professional work experience
• Minimum 2 years of management experience in a hotel or hospitality setting
• Minimum 2 years of experience in guest services front desk operations or equivalent customer-facing role
• Proficiency in Microsoft Office applications (Word Excel PowerPoint Outlook)
• Proficiency in hotel property management systems (PMS) and related software
• Excellent written and verbal communication skills in English
• Strong leadership organizational and interpersonal skills
• Demonstrated ability to work accurately and independently while managing multiple priorities
• Ability to effectively interact with diverse internal and external customers and employees with patience tact empathy and diplomacy
• Strong problem-solving and analytical abilities
• Professionalism sound judgment and excellent decision-making skills
• Ability to maintain composure and resilience under pressure
• Flexibility to work varied shifts including evenings weekends and holidays as required

**Preferred Qualifications:**

• Experience working in a unionized hospitality environment
• Knowledge of customer relationship management (CRM) systems
• Experience with revenue management and budget analysis
• Certification in hospitality management or hotel operations
• Multilingual capabilities particularly regional Indian languages
• Prior experience managing front office teams in a multi-property organization

Remote Work :

No

Employment Type :

Contract

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