Guest Relations Officer Russian-speaking

Job Summary

In this role you are a key ambassador for the hotel and the brand and will work to create one of the most powerful first impressions for our guests. You will have a friendly and outgoing personality and a genuine interest in meeting and taking care of guests from all over the world. You will be an information provider diplomat salesperson hotel representative and public relations agent all of which needs to be portrayed with utmost politeness efficiency and friendliness. Additionally you will monitor daily guest arrivals ensuring all reservations are honored requests are carried out and realistic expectations are met. You must remain up-to-date with current knowledge about all the hotel products services and facilities including room types and rates food and beverage outlets and promotions spa and health club offerings. You will ensure that you and the team are fully compliant with all brand standards and Front Office Standard Operating Procedures. You will ensure that all guests are enjoying a positive and memorable experience.

Qualifications :

College diploma in hotel management or related field.
Previous experience in Front Office or Guest Services
Good Communication skills in Russian & English.
Experience with Front Office Systems; Preference is given to Russian nationals legally married to Vietnamese citizens.

Additional Information :

experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English additional languages are a plus

Remote Work :

No

Employment Type :

Full-time

Key Skills

• Advisory
• Asset
• Consumer Durables
• Corporate Sales
• Elevator

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