Etic, It Support Engineer

Job Summary

Line of Service

Internal Firm Services

Industry/Sector

Technology

Specialism

IFS - Information Technology (IT)

Management Level

Associate

Job Description & Summary

Job Responsibilities:

• Install and configure laptops to support the onboarding process of the new employees.

• Handle the on-boarding process in terms of delivering IT equipment collecting relevant documentation and giving IT induction when required.

• Provide IT support for all related issues in domains of hardware (laptops Printers smartphones (iPhoneAndroid) and software (Windows 10 Google Suite and in-house applications).

• Provide remote or on-site IT support for ETIC staff;

• Perform IT assets management activities in terms of registration assignment and recycling of IT assets over the relevant systems.

• Provide on site support for meeting rooms and video conferences.

• Work with firmwide IT teams to manage local IT operations to ensure the IT systems are operating reliably and IT requests are being handled through the right channels;

• Work with firmwide IT teams to assess technical and operational requirements of business solutions and implement / test system solutions;

• Responsible for the efficient and effective delivery of quality IT service to ETIC staff;

What we are looking for:

• 1-2 years of experience in IT Support role;

• A self-motivated fast learner who can demonstrate initiative and adaptability to a dynamic environment;

• Ability to work in a team environment with a professional and enthusiastic attitude;

• Android IOS apps experience Networking/Computer Science background;

• CCNA MCSA knowledge is preferable;

• ITIL Foundation Certification is a plus;

• Good oral and written communication and interpersonal skills;

• Proficiency in English;

Additional application instructions

• Work style: On-Site

• Location: New Cairo - CFC

Education (if blank degree and/or field of study not specified)

Degrees/Field of Study required:Degrees/Field of Study preferred:

Certifications (if blank certifications not specified)

Required Skills

Optional Skills

Accepting Feedback Accepting Feedback Active Listening Communication Computer Engineering Computer Program Installation Computer Programming Computer Technical Support Emotional Regulation Empathy Enterprise Architecture (EA) Incident Management and Resolution (IMR) Inclusion Information and Communications Technology (ICT) Intellectual Curiosity IT Infrastructure Upgrades IT Operations IT Operations Management IT Project Lifecycle IT Support IT Troubleshooting Object-Oriented Programming (OOP) Optimism Scripting Languages Security Protocol Analysis 6 more

Desired Languages (If blank desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship

Yes

Government Clearance Required

No

Job Posting End Date

September 1 2026

Required Experience:

IC

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