Associate Relations

Job Summary

Job Description:

The Associate Relations Manager will serve as the point of contact for Associate Relations issues and inquiries for a cross functional (supply & demand & office) client group in Egypt for 2 sites (CAI OCT). The IMEA AR manager provides AR support to all segments in Egypt . The role supports over 600 associates in Mars Egypt over 2 sites (CAI OCT) and the field sales organization. The role is a member of the AR IMEA team (India Middle East and Africa) with a remote IMEA manager. The role is part of the European/India/Africa AR team working closely with the P&O Business Partners.

Issue resolution:

• Ensure associate & business advocacy and lead grievance and disciplinary process in line with Mars guidelines to build a fair trustworthy and inclusive workplace.

• Lead fact-finding investigations for sensitive and/or complex cases (e.g. interviews document review and consultation with appropriate internal stakeholders in line with our global investigation protocol

• Partner with legal counsel to represent the business in legal and governmental proceedings.

• Ensure accurate input into Service Now system case management and that cases are responded to in a timely manner. Ensure tracking and reporting on AR case trends.

• Engage with BPs and AR Lead regarding complex high risk situations.

Performance concerns

• Partner with and coach line managers on performance management process and documentation.

• Review and recommend next steps regarding separations severance options and transition assistance.

Build Line Manager Capability.

• Provide coaching and training to line managers and P&O partners in the areas related to employment law grievance management and performance management.

• Deliver AR essentials capability programs for line managers to lead in the Mars way

• Provide interpretation & consultation to ensure fair application of policies and processes to associates.

Labor Law compliance

• Be the labor law and employment policies guardian and ensure correct governance.

• The Associate relations manager will be responsible for the consolidation review and alignment of Egypt related employment policies and ensure regular update when needed

• Make recommendations regarding employment policies practices and procedures focused on improving consistency effectiveness and capability.

• Proactively access potential union activity and raise potential challenges with site leadership teams.

Culture pulse and Partnership

• Partner and build relationships with P&O BPs/heads and unit leadership teams to achieve aligned goals on people strategy.

• Partner with P&O BP on Org Design Transformations including org restructures and changes to terms and conditions of employment.

• Serve as the guardian of the Mars culture and be the pulse of the business by providing associate and organization insights.

• Execute exit interviews (leavers) and stay interviews and report on insights

• Analyze Associate Relations cases and ensure root causes are proactively addressed.

• Drive regional projects in the field of AR for MEA.

Required Experience:

IC

Key Skills

• Revenue Cycle Management
• Marketing
• Public Relations
• Algebra
• MailChimp
• Media Relations
• Social Listening
• Relationship Management
• Customer relationship management
• Medicare
• Public Speaking
• Writing Skills

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