Client Success Specialist- French Speaker

Job Summary

Join Our team asClient SuccessSpecialist at Garment are looking for a dedicated and clientfocused professional who is fluent in French to join our innovative this role youll be the first point of contact for our clients ensuring their needs are met and their experience with Garment IO is seamless and positive.

This dynamic role involves providing timely technical support resolving client inquiries conducting training sessions and working closely with internal teams to improve service delivery.

Become part of an industrytransforming journey. At Garment IO we value ambition innovation and exceptional client service. Unlock your potential and contribute to shaping the future of manufacturing as a Client Success Specialist!

Responsibilities

• Maintain effective prompt and accurate communication with all factories via phone chat and email.
  

• Support factories with oncall and online technical and nontechnical training
  

• Identify and handle issues complaints and requests from factories
  

• Run periodical customer feedback surveys
  

• Validate and report technical bugs and coordinate efforts to resolve them with the technical teams
  

• Monitor factory performance and advise factory management on maximizing the benefits from Garment IO via concise messages on the opportunities they can capitalize on
  

• Document responses cases and SOPs for technical support.
  

Requirements

• 12 years of work experience in client support or any related field
  

• Proficient in the French language encompassing speaking reading and writing skills.
  

• Excellent command of written and spoken Arabic & English.
  

• An advanced set of interpersonal skills
  

• Ability to manage and guide reporting
  

• Ability and persistence to work alone supporting multistakeholder large factories
  

• Strong time management skills
  

• Ability to multitask prioritize and manage time effectively
  

• Dedication and commitment to deliverables
  

• Experience in software or technical support is preferred
  

• Experience with Zoho Desk and Zoho SalesIQ is preferred.
  

Benefits

• Social insurance
  
• Medical insurance
  
• Transportation allowance
  
• Education allowance
  

Work Conditions

• Fridays & Saturdays are off.
  
• Flexible work environment with 8hour workdays.
  
• Hybrid workweek.
  

Required Experience:

Unclear Seniority

Key Skills

• Acting
• Anti Money Laundering
• Electrical Designing
• Marketing & Promotions
• Dsp
• Immigration

Apply Now