Technical Coordinator

Job description

Job Purpose

Providing administrative support services and coordination support to the Line Maintenance teams, and training activities focusing mainly on human resources matters, the application and oversight of function-related ECAA licenses and their expirations, as well as the upkeep of relevant files and records.

Key Result Responsibilities

• Plan and coordinate rosters and manpower allocation across Line Maintenance shifts, ensuring efficient and cost-effective deployment of resources in compliance with ECAA regulations and Company policies.
• Coordinate the timely issuance, renewal, and maintenance of security passes required for Line Maintenance stations and outstations in accordance with ECAA-approved procedures and protocols.
• Ensure the availability of manpower, equipment, materials, and other resources required to support efficient and uninterrupted Line Maintenance operations.
• Prepare, update, and distribute the Fleet Deferred Defects Daily Status Report to Maintenance, Commercial, Quality, and Operations teams, ensuring accurate and timely communication.
• Organize departmental and team meetings as required, including preparing agendas, coordinating communications, recording minutes, and distributing meeting outcomes and action items to relevant stakeholders.
• Coordinate monthly with the Head of Engineering and Maintenance (HO(E&M)) and HR Department to finalize employee timesheets and calculate overtime based on attendance control system records, in accordance with RBG policies and procedures.
• Review and provide administrative clearance for service provider invoices prior to HO(E&M) approval, ensuring supporting documentation and service records are complete and accurate.
• Monitor technical log pages and coordinate with vendors and the Maintenance Control Center (MCC) to verify job orders, completed work, and related maintenance activities.
• Liaise with Air Arabia outstation Finance teams regarding service provider invoices, payments, supporting documents, and other financial matters related to Line Maintenance activities.

Key Result Responsibilities - Continued

• Monitor SGHA agreements and contracts and coordinate with Legal and Contracts Departments regarding the preparation, renewal, and implementation of new and existing SGHAs in accordance with approved standards.
• Maintain effective coordination and communication with Maintenance, Operations, Logistics, Engineering, HR, Finance, Quality, and other relevant departments to support smooth Line Maintenance operations.
• Develop, maintain, and monitor Technical Training Plans for Line Maintenance personnel, including in-house training, external training, and On-the-Job Training (OJT).
• Maintain accurate and up-to-date training records, ensuring that employee training requirements, qualifications, certifications, and completion status are properly documented and monitored.
• Coordinate with managers and approved training providers to discuss training requirements, obtain necessary approvals, establish training schedules, and communicate plans to relevant departments and personnel.
• Monitor trainee progress and training completion, provide feedback to relevant managers, and recommend corrective or developmental actions where required.
• Develop and manage aviation training schedules and programs in coordination with Line Maintenance requirements, operational needs, and applicable regulatory requirements.
• Coordinate with approved training providers and relevant regulatory bodies to ensure that training programs comply with applicable ECAA requirements, Company standards, and industry regulations.
• Monitor the effectiveness of technical and aviation training programs and provide recommendations for improvement to the HO(E&M) and Quality Department.
• Ensure compliance with the Company Safety Management System (SMS) and Just Culture principles, and report hazards, incidents, unsafe conditions, and safety concerns through IQSMS in accordance with Company procedures.
• Coordinate administrative and training activities across Line Maintenance teams and outstations, ensuring consistent implementation of Company procedures and effective communication.
• Liaise with HR, Finance, training providers, vendors, regulatory authorities, and other internal and external stakeholders within the scope of assigned responsibilities.
• Prepare and submit recommendations to the HO(E&M) regarding manpower planning, training requirements, administrative processes, resource allocation, and operational improvements.

Qualifications (Academic, training, languages)

• Bachelor’s degree in Management/Administration or equivalent is preferred.
• Proficient in Microsoft Office, Internet and Web Search.
• Fluent in English Language.

Work Experience

• 2+ years of experience in an administrative role dealing with staff matters and contracts in any industry.
• An aviation background is preferred and technical knowledge would be an advantage; low cost airline experience is a plus.
• Effective team player with experience in an administrative/coordinator role supporting teams.
• Very good exposure and reasonable experience in handling rosters and shift-pattern manpower allocation.
• Proven skills in working with data and resources in a cost-effective manner.
• Applies judgment in assessing matters combined with good problem solving and decision making skills.
• Dependable, self-initiative, takes ownership, and displays energy and enthusiasm.
• Multi-task oriented with high attention to both results and details.
• Capable of using technical skills and interpersonal relations to support company’s objectives.
• Capable of working hard and under pressure.