Wholesale Account Manager (sms)

Job Summary

Description

CEQUENS is a leading global communications platform as a service (CPaaS) provider that simplifies customer engagement for businesses through its innovative reliable and secure communication solutions. Established in 2011 CEQUENS offers a comprehensive suite of APIs including SMS WhatsApp for Business Voice Push Notifications and more enabling seamless and personalized interactions across multiple channels. Our partner network covers MEA region with international access to messaging hubs worldwide and our clients include major banks credit cards digital payments OTT applications government authorities health and education and other industry verticals.

Job Overview:

The SMS Wholesale Account Manager is responsible for managing and expanding wholesale SMS trading relationships with global partners including aggregators MNOs and enterprises. This role focuses on maximizing revenue profitability and traffic volumes through strategic account management commercial negotiations and market analysis.

Key Responsibilities

Account Management

Manage day-to-day relationships with wholesale partners including SMS aggregators hubs and operators.

Act as the primary point of contact for assigned wholesale accounts.

Ensure timely resolution of disputes billing issues and service delivery challenges.

Build long-term partnerships by providing excellent customer support and proactive communication.

Business Development & Sales

Negotiate commercial agreements (buy/sell rates traffic commitments routing terms).

Drive revenue growth by increasing traffic exchange and margins on assigned accounts.

Develop strategies for competitive pricing and profitable trading in line with company targets.

Market & Commercial Analysis

Monitor A2P SMS market trends traffic flows and competitor activities.

Analyze buying and selling routes to maximize profitability through traffic mixing and optimization.

Track account performance (volumes margins quality KPIs) and report to management.

Operational & Technical Coordination

Coordinate with the routing/operations team to ensure high-quality SMS delivery.

Support fraud prevention and compliance efforts by ensuring traffic aligns with regulations and partner requirements.

Work closely with finance to ensure accurate invoicing timely collections and dispute management.

Requirements

Education & Experience

Bachelors degree in Business Telecommunications or related field.

35 years of experience in SMS wholesale carrier relations or telecom account management.

Strong track record in commercial negotiations and managing global accounts.

Skills & Competencies

Deep understanding of A2P SMS market dynamics pricing and routing.

Excellent negotiation communication and relationship management skills.

Analytical mindset with strong numerical and reporting skills.

Ability to work under pressure in a fast-paced trading-driven environment.

Fluency in English (additional languages are a plus).

Why Join Us

Opportunity to work with a global SMS aggregator with strong growth ambitions.

Exposure to international markets and high-value telecom partnerships.

Competitive salary commission structure and growth opportunities.

Required Experience:

Manager

Key Skills

• Loan Processing
• Sales Experience
• Account Management
• Banking
• Pricing
• Corporate Finance
• Customer Support
• Fair Housing Regulations
• Strategic Planning
• Underwriting
• Sales Management
• Channel Management

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