Sr. Servicenow Business Analyst

Job Summary

Job Description:

Job Summary:

We are seeking an experienced and detail-oriented ServiceNow Business Analyst this role you will act as a key liaison between stakeholders and the technical team ensuring that business requirements are clearly defined documented and translated into effective solutions within the ServiceNow ITSM platform.

You will drive the analysis design and implementation of ITSM processes and improvements support ServiceNow implementations and enhancements and contribute to strategic initiatives aimed at optimizing IT service delivery.

Key Responsibilities:

Gather analyze and document business requirements for ITSM processes using ServiceNow

Collaborate with stakeholders to identify business challenges and opportunities for improvement

Translate business needs into detailed functional and technical requirements

Work closely with ServiceNow developers and administrators to ensure solutions meet business objectives

Assist in configuring and testing ServiceNow ITSM modules (Incident Problem Change Request Knowledge etc.)

Conduct workshops and stakeholder interviews to validate requirements and design decisions

Support UAT training and deployment activities

Provide post-implementation support and continuous improvement recommendations

Develop process documentation user stories use cases and workflow diagrams

Ensure compliance with governance best practices and organizational standards

Qualifications:

Experience working in large-scale ServiceNow implementations

Familiarity with reporting and dashboarding in ServiceNow

Experience with integration of ServiceNow with other platforms/tools

Ability to work independently and as part of a cross-functional team

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Required Experience:

Senior IC

Key Skills

• SQL
• Agile
• Business Analysis
• Visio
• Waterfall
• Business Process Modeling
• Requirements Gathering
• User Acceptance Testing
• Business requirements
• SDLC
• Systems Analysis
• Data Analysis Skills

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