Teaching Operations Coordinator Egypt

Job Summary

We support peace and prosperity by building connections understanding and trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas to learn English to get a highquality education and to gain internationally recognised qualifications.

Working with people in over 200 countries and territories we are on the ground in more than 100 countries. In 202122 we reached 650 million people.

Role Purpose: Provide coordination and logistical support for the teaching operation.

Main Accountabilities: Deliver administrative and customer services to ensure quality and efficiency. Ensure compliance with corporate policies for student registration and customer care. Maintain accurate records and draft documentation. Support process improvement through basic analysis. Provide logistical support for teaching activities.

Respond to customer enquiries and refer complex issues. Alert the team to incidents impacting teaching delivery. Communicate effectively to coordinate events and services. Build contacts to resolve issues.

Adhere to risk management procedures to protect interests. Ensure compliance when handling financial or customer data.

Monitor smallscale resources and ensure availability of equipment and materials.

Plan and prioritize work activities. Coordinate tasks with colleagues and suppliers to ensure efficient service delivery.

About You: Experience in Operational Management and Process Improvement. Good communication skills. Experience in a customerfocused environment. C1 level of English proficiency.

Further Information;. Location: Heliopolis Egypt. Pay Band: 4 H. Contract: Fixed term 1 year. Salary: 13333 EGP/month. Closing date: 25th April 2025 23:59 GST). Open to candidates with the legal right to work in Egypt.

Applications should be submitted in English. Apply in advance to avoid technical issues.

A connected and trusted UK in a more connected and trusted world.

Equality Diversity and Inclusion(EDI) Statement

The British Council is committed to policies and practices of equality diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from underrepresented groups in particular but not exclusively on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council iscommitted to safeguarding children young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse maltreatment and exploitation as set out in article 19 UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks reference checks identity & criminal record checks in line with legal requirements and with the British Councils Safeguarding policies for Adults and Children.

If you have any problems with your application please email

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ASK HR email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.

Required Experience:

IC

Key Skills

• Change Management
• Airport Security
• Bid Management
• Biomedical
• Arbitration

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