الدعم الفني ثنائي اللغة

Job description

Job Description

Help our customers when they encounter billing issues or have questions related to their invoice.

As a key point of contact for our clients — including clinics, hospitals, and healthcare professionals — your role will be to assist them via phone and email with the use of our software. You will have a direct and meaningful impact on their satisfaction.

Your responsibilities will include:

• Quickly handling incoming client requests remotely;
• Providing technical support related to the use of MYLE;
• Understanding and identifying the root cause of issues, and offering appropriate solutions tailored to each situation;
• Collaborating with other support team members to resolve tickets;
• Escalating tickets based on their complexity and communicating relevant information to technical teams;
• Contributing to the expansion of our knowledge base and the improvement of internal processes.

• Previous experience in customer service
• A genuine desire to help clients and deliver an exceptional experience
• A knack for problem-solving, even when issues are complex
• A thirst for knowledge and a willingness to step outside your comfort zone
• Fluent French and English (spoken and written)
• A passion for technology and the ability to learn and use new tools effectively