Customer Service Officer

Job Summary

Summary:

We are seeking a proactive and customer-focused Customer Service Officer to join our dynamic team in the financial services this role you will serve as the primary point of contact for clients ensuring a seamless and positive experience across all touchpoints. Your responsibilities will include addressing inquiries resolving complaints processing transactions and maintaining accurate client records with precision and professionalism. This position is critical to enhancing customer satisfaction fostering long-term relationships and supporting the overall operational efficiency of our client services division. By leveraging your interpersonal skills and industry knowledge you will contribute directly to our mission of delivering trusted reliable and personalized financial solutions to our clients.

Responsibilities:

• Provide timely accurate and professional support to clients via phone email and in-person interactions.
  
• Handle customer inquiries related to accounts transactions products and services with a high degree of accuracy.
  
• Resolve escalated issues and complaints in a prompt and empathetic manner ensuring customer satisfaction.
  
• Process account updates service requests and transactional activities in compliance with internal policies and regulatory standards.
  
• Maintain detailed and up-to-date client records in the CRM and internal databases.
  
• Collaborate with internal departments (e.g. operations compliance billing) to ensure seamless issue resolution.
  
• Identify and escalate recurring customer concerns to management for process improvement.
  
• Adhere to all data protection confidentiality and anti-fraud protocols.
  
• Participate in training sessions and stay current on product updates service changes and industry regulations.
  

Requirements

• Bachelors degree in Business Administration Finance or a related field (preferred).
  
• Minimum of 3 years of proven experience in customer service within the financial services or banking industry.
  
• Strong proficiency in Microsoft Office Suite and CRM systems (e.g. Salesforce SAP).
  
• Excellent verbal and written communication skills in both Arabic and English.
  
• Demonstrated ability to manage multiple tasks under pressure while maintaining accuracy.
  
• Solid understanding of financial products account management and customer service best practices.
  
• High level of integrity discretion and commitment to compliance and data security.
  
• Ability to work in a fast-paced environment with a customer-first mindset.
  
• $ExperienceLevel experience in handling high-volume client interactions.
  

Benefits

• Comprehensive health and medical insurance coverage
  
• Annual performance-based bonus opportunities
  
• Paid annual leave and public holidays
  
• Professional development and training programs
  
• Career advancement opportunities within the organization
  
• Employee wellness initiatives and support programs

Required Skills:

Bachelors degree in Business Administration Finance or a related field (preferred). Minimum of 3 years of proven experience in customer service within the financial services or banking industry. Strong proficiency in Microsoft Office Suite and CRM systems (e.g. Salesforce SAP). Excellent verbal and written communication skills in both Arabic and English. Demonstrated ability to manage multiple tasks under pressure while maintaining accuracy. Solid understanding of financial products account management and customer service best practices. High level of integrity discretion and commitment to compliance and data security. Ability to work in a fast-paced environment with a customer-first mindset. $ExperienceLevel experience in handling high-volume client interactions.

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