Email Support (m365, Microsoft Exchange)

Job Summary

Job Description:

Roles in this Job Family design solution deploy migrate manage and change infrastructure services End User Services across all related technologies. Including but not limited to servers storage mainframe networks AD public clouds private clouds datacenter technologies containers middleware DBs Modern Device Management Intelligent Collaboration IT (HW&SW) Asset Management Services Field Services and Technical Service Desk.

Responsibilities

Ensuring the operational health of the O365 Suite Applications including security availability performance interoperability and reliability.

Troubleshoot various Office 365 issues including connectivity and mobility.

Conduct routine monitoring and analysis to include Audit Log Reports evaluation system and storage utilization reports site and system usage growth reports and manage site collection quota settings.

Develop future strategies for Office 365 products and services

Administer and support Office 365 and MS Exchange policies

Administer and support system backup and disaster recovery processes

Maintain inventory of equipment and software licenses.

Update Ticket technical details document new processes create guidelines for new solutions update infrastructure documentation

Basic Qualifications:

• Bachelors degree in a relevant field or equivalent combination of education and experience
• Typically 4 years of relevant work experience in industry with a minimum of 1 years in a similar role
• Proven experience in infrastructure technology analysis
• Proficiencies in data analysis and technical knowledge
• A continuous learner that stays abreast with industry knowledge and technology

Certificates:

Microsoft 365 Certified: Administrator

Microsoft 365 Certified: Security Administrator Associate

Microsoft Certified: Azure Administrator Associate

CompTIA Security

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