Customer support agent - Remote

Customer Support & Customer Service Agent – Various Markets

About Anvora

Anvora is a UK-registered outsourcing agency partnering with fast-growing global brands across industries such as e-commerce, technology, and business services.

We deliver exceptional customer experiences and back-office support, connecting top-tier remote professionals in Egypt and the Middle East with dynamic businesses across the UK and global markets.

Role Overview

We are seeking a dedicated Customer Support & Customer Service Agent to act as the primary voice for our global clients.

You will manage inbound or outbound customer interactions via phone, email, and live chat, ensuring every customer receives prompt, polite, and effective service that meets the high standards of our partner brands.

Key Responsibilities

• Handle inbound and outbound customer queries, order tracking requests, and product questions from global consumers via voice, email, and live chat.
• Maintain professional and polite communication, demonstrating empathy, active listening, and strong written and verbal communication skills.
• Resolve customer issues on first contact whenever possible, while adhering to consumer rights principles and client-specific Service Level Agreements (SLAs).
• Accurately log all customer interactions using modern helpdesk and CRM platforms.
• Escalate complex technical or billing issues smoothly to designated team leads or client stakeholders.

Requirements

Language Proficiency

• Exceptional fluency in English, both written and spoken.
• Clear, neutral accent.
• Strong understanding of cultural and linguistic nuances.

Experience

• 1+ years of experience in customer service, call center, or remote support.
• Experience supporting UK, US, or European clients is a distinct advantage.

Communication Skills

• Outstanding interpersonal and communication skills.
• Patience and empathy when dealing with customers.
• Ability to de-escalate frustrated customers while maintaining a calm and professional tone.

Home Office Setup

• Dedicated and quiet workspace free from background noise.
• Reliable PC or laptop.
• Noise-cancelling headset.
• Stable, high-speed fiber-optic internet connection.

Flexibility

• Comfortable adapting to global business hours and different scheduling requirements.

What We Offer

• Competitive monthly salary.
• Reliable and timely salary payments.
• Direct exposure to established and growing global brands.
• Comprehensive client-specific training.
• Ongoing coaching and professional development.
• Potential career progression into Team Lead, QA Analyst, or Operations roles.

Salary

EGP 12,000 – EGP 30,000 per month

Work Location

Hybrid Remote – Egypt

How to Apply

Click Apply Now and submit your updated English CV.