Rabat - B2B Customer Service Representative - Debt Collection (Energy) | Weekends Off & Uncapped Bonuses | Rabat (Morocco)

Company culture :

ADM Value is built around a collaboration-driven culture, with a strong focus on human relationships, trust and employee development. The company promotes close leadership that encourages support, accountability and team engagement. This people-centered culture is complemented by a strong performance mindset, reflecting a clear focus on results and commitment. A structured organizational approach reinforces operational efficiency, while innovation plays a more complementary role within the company.

Job :

Can you manage professional customer relationships, even when the topic is sensitive?
At ADM Value, we are hiring a B2B Customer Service Representative specialized in debt collection, on behalf of one of our clients, for the customer service of an electricity and gas supplier.

• Your role: manage debt recovery cases, follow up methodically, negotiate professionally, and achieve settlements - all while preserving the relationship with business clients.
• Take charge of debt collection cases (outstanding debts and late payments).
• Follow up with professional clients by phone and email, using a structured approach.
• Assess the situation: cause of delay, payment capacity, possible payment schedule, priorities.
• Propose suitable solutions for settlement (negotiation, payment plan, commitments).
• Ensure rigorous follow-up: update information, track progress, and follow through to closure.

Social benefits and more
You will join ADM Value on a permanent contract (CDI), with training and support designed to make you quickly autonomous, and compensation that rewards your performance.
Permanent contract from the start.

• Social coverage: CNSS + AMO.
• Complete and paid training to succeed in the role.
• Assigned mentor to support you in getting started and progressing.
• Welcome package upon arrival + integration breakfast.
• Uncapped performance-based bonuses: your performance makes the difference.
• Loyalty bonus of 6,000 MAD, paid in 3 installments: at the 6th, 12th, and 18th month of employment.
• Transport allowance + meal voucher.
• Employee partnerships: preferential rates (services, leisure, shopping…).

Working hours

• Monday to Friday: 9 AM - 7 PM (French time). Weekends off. On-site position at our Rabat office.

Net Salary + bonuses

• Average salary package around 7,000 MAD net, including bonuses.

Required profile :

• Excellent French (spoken + written), with the ability to argue and negotiate.
• Computer literacy: management tools, case tracking, CRM, emails.
• Listening skills + assertiveness: you can get a commitment without conflict.
• Organization and rigor: you manage your cases and ensure follow-up until payment.