Spanish-Speaking Customer Advisor | Salé (Technopolis) (Morocco)
قدّم الآن على موقع المصدر ↗ستنتقل إلى صفحة الإعلان الأصلية على بيت.كوم المغرب
تفاصيل الوظيفة
Company culture :
DXC – CDG stands out for a culture strongly focused on performance and competitiveness, where ambition, challenge and customer orientation shape priorities. This dynamic is balanced by a collaborative culture, fostering trust, empowerment and close managerial support. It also integrates an innovation dimension, encouraging initiative, adaptability and experimentation. Finally, a well-established organizational culture provides structure, ensuring process rigor, reliability and operational efficiency.
Job : Responsibilities:
- Answers calls and emails professionally
- Works to achieve individual and team goals
- Participates in team meetings and debriefing sessions
- Reports any problems hindering their work to their Team Leader
- Ensures consistent quality
- Adheres to schedules and calendars
- Understands and respects internal procedures and processes
- Maintains a balance between quantity and quality (with the help of quality analysts, trainers, and team leaders)
- Understands and considers the impact of their performance on service level
- Monitors their inbox and queue
- Provides suggestions for improvement regarding the client's internal procedures and processes
Required profile :
- Education Level: Minimum of a 2-year college degree (Bac+2)
- Experience Level: Previous experience in a call center would be appreciated
- Proficiency in Spanish, both written and spoken
- Ability to adapt and learn procedures and tools
هذا الإعلان منشور على بيت.كوم المغرب ويُعرض هنا مع الإشارة إلى المصدر. لا نتقاضى أي رسوم من الباحثين عن عمل. إذا كان الإعلان مسيئًا أو احتياليًا، أبلغنا.
