HR COORDINATOR - French-English Speaker | Rabat (Morocco)

Company culture :

Marketing Call Center is built around a predominantly cooperative culture, where people, trust and teamwork guide daily operations. The company favors a close management style focused on support, empowerment and strong human relationships. This collaborative foundation is complemented by an innovative mindset that stimulates creativity and initiative, alongside a performance-driven approach based on clear objectives. Structured organizational practices further contribute to operational efficiency and reliability.

Job : Missions:*Advice and support for operational staff- Respond to operational staff requests on all HR topics (recruitment, staff administration, health insurance, payroll, labor law, compensation, performance management, training, career management, etc.).- Support managers in establishing a culture of performance, meritocracy, and fair treatment (monitoring absenteeism, performance management, internal mobility management, disciplinary management, etc.).- Assist operational staff in their HR-related decisions by helping them integrate the HR variable into their decisions (recruitment, disciplinary decisions, performance reviews, promotions, etc.).- Explain and ensure operational staff apply all HR procedures.- Update HR monitoring and reporting tools and send them to HR management monthly.- Develop all social dashboards to track activity (absenteeism, performance, turnover, compensation, leave, etc.)*HR Development- Coordinate, lead, and monitor the Onboarding Program,- Support managers in team development: determine support needs, define the training plan for employees in the scope of the function, prepare and support succession plans in coordination with HR management,- Update job descriptions and performance evaluation templates,- Deploy and lead actions following the annual employee satisfaction survey.

Required profile : - With a Bachelor's or Master's degree in HR, you have at least 2 years of experience in a similar role.*Personal Skills:- Broad understanding of HR services- Dynamic- Good interpersonal skills, diplomacy- Professionalism- Listening and availability- Adaptability