Account Manager

Company Description

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

Job Ref ID: JR0086122

Job Description

If you’re here, it’s because you’re looking for an exciting ride.

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together.

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries.

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique?

🤝 Our culture and strong values.

💪 Our career development philosophy.

🤝 Our commitment to being a force for good.

We have a vision: Building the largest marketplace in your city, to give access to anything in minutes. And this is where your ride starts.

YOUR MISSION

an Account Manager, you’ll help partners grow by combining account management with the use of ads and promotions. You'll work closely with local restaurants to boost visibility, drive order growth, and improve retention, all while ensuring sustainable revenue acceleration in a fast-paced environment.

THE JOURNEY

• Onboard new partners on our platform by providing them with all the necessary tools and information to start working
• Establishing relationships with new clients and maintaining and nurturing business relationships with existing clients to deliver the highest level of commercial and customer service to our partners
• Gather all the insights from our partners to create an amazing experience for them and our customers, tackle problems to raise the bar
• Drive deals to closure in a new business environment
• Identifying accounts whose revenue may be shrinking to address any ‘at risk’ partners and reach out to these accounts to ensure they are retained
• Retain and grow revenue from existing advertisers
• Meet monthly and quarterly objectives defined by the company. Forecast and track key account metrics
• Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop, and make a difference

Qualifications

• Bachelor's degree in business, marketing or sales
• Strong business knowledge. +1 year of account management
• Excellent communication skills: Proficiency in French, English and Arabic
• Detail-oriented, proactive, organized and autonomous
• Negotiation skills
• Data-driven profile
• An empathetic, inclusive, and curious attitude
• Self-starter who can work in a highly demanding environment (impossible is not Glovo, you make everything happen)
• Ability to influence stakeholders to help achieve your goals
• Experience with online productivity tools such as Office 365, Salesforce...
• Experience in a high-growth digital startup business is a plus.

We believe driven talent deserves:

• 💪 Private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Additional Information

At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!