مسؤول تحصيل الديون قبل التقاضي

Main duties: Amicable debt recovery: Identify and analyze outstanding payments (premiums, contributions, receivables) based on the statements of receivables. Follow up with debtors (by phone, mail, email) according to the follow-up schedule defined by the procedure. Negotiate, implement, and monitor payment schedules and repayment plans. Send reminder letters. Implement the measures planned in case of non-payment in accordance with current regulations. Collaborate with the accounting department for the monitoring and proper management of payments. Ensure necessary travel according to the established recovery objectives. Monitoring of outstanding cases: Monitor compliance with payment commitments and schedules granted to debtors. Prepare the file for referral to the pre-litigation department when amicable approaches are unsuccessful. Data Management & Reporting: Enter, update, and ensure the accuracy of data from debt collection files in the SIAT system. Establish and maintain a schedule of expected payments and track collection progress. Produce periodic reports (monthly/quarterly): collection rates, age of receivables, files referred to pre-litigation. Develop debt collection monitoring dashboards.

Desired Candidate Profile

Profile: Education: Bachelor's degree (Bac +2/Bac +3/Bac +5) in insurance, finance, management, business law, or equivalent. Experience: 1-3 years of experience in debt collection, insurance, or a similar field. Languages: French and Arabic; English (an asset). Skills: Professional: Insurance and amicable debt collection techniques; Insurance finance and accounting; Proficiency in office software (Excel) and information systems. Behavioral: Rigorous, autonomous, organized; Negotiation and communication skills; Firmness, ability to work under pressure, confidentiality; Analytical mind, initiative, and sense of responsibility.