Senior Trucks Parts & Service Sales Representative | Casablanca (Morocco)
تفاصيل الوظيفة
- Achieve assigned sales targets for parts and after-sales services within the designated territory.
- Develop and maintain strong, long-term relationships with customers, ensuring a high level of satisfaction and service quality.
- Conduct regular customer visits, prepare visit reports, and ensure timely follow-up on identified business opportunities.
- Perform fleet inspections and assess customer needs to recommend appropriate maintenance solutions and services.
- Monitor territory performance, including customer fleets, market trends, competitive activity, lost sales, and new business opportunities.
- Identify and develop sales opportunities related to spare parts, maintenance contracts, service campaigns, and aftermarket solutions.
- Actively promote parts and service programs, campaigns, maintenance agreements, and other after-sales initiatives to maximize revenue growth.
- Coordinate with internal teams to ensure parts availability, accurate pricing, service follow-up, and efficient customer support.
- Maintain the highest standards of professionalism, integrity, and customer relationship management in all business dealings.
Required profile : Educational Qualifications & Certifications:
- University Degree in Engineering, Business Administration, or a related technical/commercial discipline.
- Parts and Service sales operations; customer relationship management; aftermarket business development; service agreements and maintenance solutions; market and competitor awareness.
- Basic mechanical and truck/product knowledge; equipment inspection and needs assessment; CRM and territory management; sales pipeline management; reporting and customer presentation skills.
- Arabic & French is preferred for effective customer communication. English will be a plus
- Minimum 10 years of experience in Parts, Service, Aftermarket Sales, Product Support, or Customer Support within trucks, heavy equipment, automotive, industrial equipment, or related industries.
- Valid driving license and regular customer visits
- Flexibility to support emergencies, campaigns, and business needs
- Ability to work in field/customer/workshop environments
- Compliance with safety and site regulations
- Use of company systems, CRM tools, and reporting templates
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