Telephone Advisor | Casablanca (Morocco)

Company culture :

Attijariwafa bank operates within a predominantly collaborative culture, placing people, trust, and teamwork at the heart of its organization. The bank promotes close and supportive management, fostering accountability, development, and strong professional relationships. This human-centered approach is balanced by a strong performance-driven mindset, emphasizing ambition, continuous improvement, and customer focus. It also embraces innovation, supported by structured processes that ensure reliability, efficiency, and operational excellence.

Job :

Provide quality telephone service to bank clients, handle their requests, and offer suitable answers/solutions to their needs in terms of advice and product offers.
Your tasks will be as follows:

• Handle client requests,
• Advise and inform clients/prospects about current offers,
• Promote and sell bank products and services by phone,
• Update and enrich client data,
• Initiate client complaints,
• Ensure compliance with quality standards and banking procedures.

Required profile :

A sales-oriented personality, with a Bachelor's degree (ideally in Marketing, Sales Techniques, Economics and Management, Commerce, or Commercial Management...)

• You have previous experience, ideally as a telephone advisor in a Call Center. Beginners are accepted with provided training.
• You are fluent in: French, English
• You are dynamic and enjoy challenges

Required skills:

Know-how:

• Organizational skills,
• Analytical and synthetic thinking,
• Customer focus,
• Results orientation,
• Learning and assimilation ability,
• Influence and persuasion.

Soft skills:

• Active listening,
• Responsiveness,
• Communication,
• Adaptability,
• Emotional intelligence,
• Stress resistance,
• Interpersonal skills.