مدير تقديم الخدمات (JAVA/Salesforce)

Main responsibilities:

Operational coordination of the system

Coordinate on a daily basis the Moroccan staff involved in the different areas.

Facilitate the flow of information between the teams in Casablanca, the Business Analysts in France, the Engagement Manager, the Transition Manager and the Director of Delivery Morocco.

Maintain a consolidated view of absences, human risks, organizational alerts and ongoing action plans.

Quickly identify situations that could affect the continuity of the system and bring them to the appropriate level of governance.

Ensure that actions decided in internal or client bodies are assigned, tracked and closed.

Scheduling and continuity of service

Organize attendance schedules, rotations and any on-call duties in accordance with the commitments of the system.

Create and maintain the leave schedule for teams based in Morocco.

Anticipate absences, unavailability and sensitive periods in order to ensure the necessary presence.

Organize service continuity during Moroccan public holidays which are not public holidays in France.

Ensure that absences, leave and unavailability are declared, anticipated and communicated to the relevant contacts.

Identify replacement or backup needs for critical roles and coordinate their implementation with management.

Animation and collective discipline

Ensure that the rituals planned by the client are held regularly: daily meetings, planning, demonstrations, retrospectives and follow-up committees.

Verify the attendance, punctuality and effective participation of the members of the scheme.

Addressing repeated absences, lack of participation, or organizational difficulties with employees and their management.

Ensure that internal meetings remain short, useful and compatible with production capacity.

Encourage direct, transparent and constructive communication within teams and between French and Moroccan teams.

Human monitoring and risk prevention

Conduct short and regular meetings with colleagues, without disrupting their production activity.

Ensure that everyone has the necessary access, tools, information and working conditions.

Detect early warning signs: demotivation, isolation, feeling overwhelmed, relationship difficulties, decreased involvement or risk of leaving.

Anticipate resignations, transfers or unavailability that could weaken the system.

Alert management early enough and propose security measures: backup, knowledge transfer, replacement, recruitment or targeted support.

Monitor the integration of new employees until they are successfully integrated into the system.

To promote a healthy, stable and respectful working environment, within a context of Franco-Moroccan collaboration.