OTC Collection Specialist | Salé (Morocco)

Company culture :

HCLTech operates within a predominantly competitive and performance-driven culture, where ambition, challenge, and the achievement of measurable goals are central to success. The company promotes self-improvement, competitiveness, and a strong customer focus, with a clear emphasis on results and market positioning. This performance-driven environment is strongly supported by a robust innovation dimension, encouraging initiative, experimentation, and agility. It is further complemented by a collaborative culture focused on people development and teamwork, while structured processes play a more secondary role.

Job :

Join a dynamic team in an international environment as a debt collection specialist. This key position places you at the heart of OTC (Order-to-Cash) operations, where your expertise will directly contribute to the financial health and performance of our organization.

The main goal is to ensure efficient conversion of products and services into cash flow by meeting monthly and quarterly targets. This involves rigorous portfolio management while maintaining excellent customer satisfaction. You will play a pivotal role in managing performance indicators (SLAs), proactively analyzing variances, and implementing corrective solutions to secure collections.

Your daily tasks involve actively managing your portfolio and optimizing internal processes:

• Ensure collection and forecast of receivables through effective communication with external clients and internal departments.
• Conduct account analysis and payment behaviors to anticipate risks.
• Perform gap analysis on final debt and identify root causes of non-payment.
• Act as support for the team leader and participate in training new hires.
• Maintain full compliance with ethical and financial rules while managing disputes agilely.

Required profile :

A university-level education is desired to handle complex challenges related to the contract lifecycle and collection management.

A professional experience of at least 2 years in an OTC environment is required, with a thorough understanding of the risks associated with contract management and billing.

To succeed in this role, fluent French and English are essential, as is a results-oriented approach. Your key skills include:

• Excellent analytical and problem-solving skills for complex issues.
• Proficiency in negotiation techniques and a strong sense of customer service.
• Initiative, autonomy, and resilience under pressure.
• Ability for strategic thinking and innovation in work processes.

If you are ready to take on this challenge and your profile matches these requirements, do not hesitate to submit your application by clicking the "Send my CV to the recruiter" button at the bottom of the page.