مدير عمليات الأعمال (ذكر/أنثى) | الدار البيضاء (المغرب)

Job description

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Company culture :

Sofrecom Maroc stands out for its strongly collaborative culture, where people, trust and employee well-being are central priorities. A close management approach promotes support, accountability and long-lasting teamwork. This collaborative foundation is complemented by a notable innovation dimension, encouraging initiative, agility and experimentation. Structured processes ensure reliability and operational efficiency, while performance-driven practices play a more supportive and balanced role.

Job :

As part of the development of our activities for the Orange Group, we are looking for a senior profile to support business process transformation and optimization projects.

The mission involves analyzing and reconstructing processes from existing documentation, identifying improvement opportunities, and exploring new uses of GenAI and agentic AI.

The profile will act as an interface between business, IT, and AI teams, with a focus on change management and adoption support.

The missions are carried out close to clients in France, with travel to be expected based on project needs.

Main responsibilities:

• Analyze and model business processes, particularly in ITSM / Incident Management contexts.
• Exploit heterogeneous documentary sources to reconstruct a business process.
• Identify stakeholders, activities, business rules, dependencies, and decision points.
• Identify inconsistencies, missing information, or contradictions in documentation.
• Conduct interviews with business experts to complete and validate the analysis.
• Identify opportunities for using GenAI and agentic AI.
• Use LLMs to analyze and structure documentary corpora.
• Contribute to the extraction of stakeholders, actions, rules, and relationships, and to the generation of initial process representations.
• Contribute to RAG approaches or other solutions for leveraging documentary knowledge.
• Maintain a human validation process for AI-generated results.
• Contribute to the scoping of use cases and POCs.
• Participate in change management and the adoption of new solutions.
• Act as a liaison between business and technical teams.

Deliverables:

• Process maps / models
• Documentary analysis and summaries
• Identification of improvement and automation opportunities
• GenAI / Agentic AI / Automation use cases
• Scoping documents and POCs
• Recommendations and presentation materials
• Knowledge capitalization and change support materials