مدير خدمة العملاء | الدار البيضاء (المغرب)

Job description

Job :

Join a major player in the Banking sector as a Customer Service Manager in the heart of Casablanca. This unique opportunity will allow you to use your expertise in a stimulating environment, where your role will be central to the satisfaction and development of our clientele.

Reporting to the Branch Manager, you will join a dynamic and committed team, where your tasks will be varied and stimulating:

• Key role in welcoming customers or prospects, informing them and directing them based on their needs. To this end, you must perfectly embody CFG Bank's commitment and master the knowledge of products, services, and processing procedures.
• Accompany prospects in discovering CFG Bank, helping them navigate both in the branch to discover products and services and on the Web.
• Respond effectively to all customer requests related to their daily banking and carry out certain operations on their behalf.
• Actively contribute to customer satisfaction and loyalty, while respecting CFG Bank's promise and service commitments.

Required profile :

You have a degree from a business school/university (Bac+5)and have 1 to 3 years of experiencein a similar role, ideally in Banking, Financial services, or Call centers. You have a real passion for customer relations and possess commercial skills.

• Excellent interpersonal skills and a strong sense of customer service.
• Analytical skills and strong commercial proposal ability.
• Mastery of banking products and services.
• Rigor, organization, and autonomy in task management.
• Comfort with IT tools and banking systems.
• Team spirit and a taste for challenges.