مدير فريق خدمة العملاء في الموقع

Manages and supervises the Customer Service org unit according to defined objectives and KPIs

Identifies potential for improvement in area of responsibility, offers consulting and contributes to improvement of service delivery

Takes responsibility for standard & governance adherence and process execution

Leads the direct reports in the area of responsibility

Plans the regular team activity in order to cover all the activity stages and reply to all the requests received

Defines the team members objectives, tasks and responsibilities. Provides clear instructions, monitoring and evaluation of the results

Identifies the training and development needs of direct reports, follows the subordinates' professional development and provides assistance for using newly acquired knowledge

Proposes and applies measures for improving team performance, organizational flexibility, diversity, succession planning, coaching, change management and personal growth

Supervises customer service activities for selected customers, day to day operations between ADC, customers, LEONI production facilities & third part logistics and inventory accuracy in area of responsibility (e. g. cycle counting and yearly stock take process)

Executes emergency measures in case of missing finished goods to fulfill customer demand and in case of process non-compliance by external logistics service provider

Creates yearly planning of structure and logistics cost budget in principle companies (e. g. delivery centers and implements actions to reach costs targets)- Manages and supervises the Customer Service org unit according to defined objectives and KPIs

Identifies potential for improvement in area of responsibility, offers consulting and contributes to improvement of service delivery

Takes responsibility for standard & governance adherence and process execution

Leads the direct reports in the area of responsibility

Plans the regular team activity in order to cover all the activity stages and reply to all the requests received

Desired Candidate Profile

Level of education: Engineering Degree with a specialization in Industrial Logistics, Supply Chain or or a related field.

- Experience: Minimum 3 years of relevant experience in logistics, supply chain, or a similar domain

- French language, fluently spoken and writing.

- English language, fluently spoken and writing.