مشارك خدمة العملاء
تفاصيل الوظيفة
ABOUT THE ROLE
Customer Service Associate is responsible for supporting the Sales team to enhance the customer relationship through proactive ownership of the entire customer backlog starting with clean order load. From order load the Customer Service Associate takes care of backlog management actions through to invoice and delivery of parts to nominated customers. Customer Service Associate also manage customer reserved inventory to meet all related goals and objectives for both Arrow and the Customer.
Customer Service Associate at Arrow is responsible for:
- Order to Invoice process
- Communication with Customers, Suppliers and delivering after-sales service for Business Customers (telephone, mail)
- Order Management
- Managing and handling of all relevant backlog alerts
- Managing and responding to all requested customer backlog changes
- Close cooperation with other departments like Sales, Asset and Logistics
- Driving On-Time-Delivery performance in line with customer and company goals
- Generating customer satisfaction
- Driving efficiency
A FEW THINGS YOU ARE AN EXPERT AT
- English on C1 level
- Good knowledge of MS office
- Customer Service experience (might be also sales)
- Accountability
- Communication and coordination skills
- Customer oriented attitude
- Team player
Desired Candidate Profile
- English on C1 level
- Good knowledge of MS office
- Customer Service experience (might be also sales)
- Accountability
- Communication and coordination skills
- Customer oriented attitude
- Team player
هذا الإعلان منشور على تنقيب المغرب ويُعرض هنا مع الإشارة إلى المصدر. لا نتقاضى أي رسوم من الباحثين عن عمل. إذا كان الإعلان مسيئًا أو احتياليًا، أبلغنا.
