Remote Desktop Management (English French) | Technopolis Salé (Morocco)

Company culture :

DXC – CDG stands out for a culture strongly focused on performance and competitiveness, where ambition, challenge and customer orientation shape priorities. This dynamic is balanced by a collaborative culture, fostering trust, empowerment and close managerial support. It also integrates an innovation dimension, encouraging initiative, adaptability and experimentation. Finally, a well-established organizational culture provides structure, ensuring process rigor, reliability and operational efficiency.

Job :

• - Manage Level 2 troubleshooting requests
  - Ensure remote take-over
  - Receive phone calls
  - Carry out IT equipment inventory tracking
  - Support software distribution and management processes, including application integration and troubleshooting during software installation
  - Participate in equipment maintenance (printers, teleconferencing systems, servers, switches, firewalls)
  - Test new or modified components integrated into the Windows environment
  - Create and perform documentation updates for users and systems
  - Determine equipment problems and be able to resolve them
  - Document IT procedures using Visio

Required profile :

• Education Level: Minimum Bachelor's degree (2-3 years) in IT preferred.
• Professional Experience Level: With a minimum of 1 year of experience as a Service Desk Agent
• Languages: Perfectly fluent in French and English, both written and spoken

Technical Skills:

• Windows 7 Operating System
• Exchange
• Network Knowledge
• ITIL Certification

Behavioral Skills:

• Customer focus and service
• Cooperation / Team spirit
• Writing skills
• Writing skills