Bilingual Customer Service Advisor - Canadian Market | Rabat (Morocco)

Company culture :

Marketing Call Center is built around a predominantly cooperative culture, where people, trust and teamwork guide daily operations. The company favors a close management style focused on support, empowerment and strong human relationships. This collaborative foundation is complemented by an innovative mindset that stimulates creativity and initiative, alongside a performance-driven approach based on clear objectives. Structured organizational practices further contribute to operational efficiency and reliability.

Job : Ready to become the voice of our company and create memorable experiences for our customers? If you have a passion for service and a desire to take on new challenges, here's what awaits you in our team:- Handle customer requests by phone and provide personalized support.- Identify customer needs and offer suitable solutions.- Resolve requests and complaints according to procedures.- Ensure service quality meets project standards.- Follow up effectively on cases and contribute to customer satisfaction and loyalty.
Required profile : Previous experience in a call center or on a Canadian project is desired.Excellent command of French and English, both spoken and written.Very good communication and listening skills.Customer service mindset, empathy, and solution-oriented.Dynamic, rigorous, and team spirit.Comfortable with computer tools and digital work environments.