Account Manager-services & Offices

Department:

Business Development

Job Summary

Purpose of the function

To make IKEA a relevant and trusted partner for business customers in Morocco by providing affordable functional sustainable and well-designed solutions that meet their business needs and create long-term value.

Purpose of the job

To drive profitable growth in the Services&offices business by building key customer relationships developing and converting business opportunities and connecting customer needs with relevant IKEA solutions that create value for both customers and IKEA.

Key assignments

• Develop the Workplace & Services customer portfolio in line with the IKEA for Business strategy and priorities.
• Build and maintain long-term relationships with companies office decision-makers facility managers service providers and other key stakeholders.
• Identify qualify and develop new business opportunities and maintain a healthy sales pipeline.
• Understand customer needs workplace requirements business challenges project specifications and buying processes and translate them into relevant IKEA opportunities.
• Lead customer opportunities from initial contact through needs assessment solution development proposals negotiations and agreement.
• Collaborate with Interior Design Specialists IKEA for Business Consultants Tendering and relevant IKEA functions to develop and deliver relevant IKEA solutions.
• Grow existing accounts through repeat business cross-selling and identification of additional workplace or customer needs.
• Manage the sales pipeline and follow up sales conversion profitability and agreed IKEA for Business KPIs.
• Build market knowledge by following workplace trends business developments competitors and emerging opportunities.
• Share customer and market insights to improve the IKEA for Business offer customer experience and ways of working.

Qualifications :

Knowledge

• Workplace and services sector customer landscape and business opportunities.
• B2B sales Key Account Management and business development.
• Solution selling and translating customer needs into relevant IKEA solutions.
• Good understanding of the value of functionality form quality sustainability and affordability.
• Commercial principles including sales profitability pricing and pipeline management.
• Moroccan workplace and services market including key players decision-makers and business dynamics.

Motivation

• Passionate about people business and IKEA.
• Driven by understanding how people and businesses work and creating solutions that add value.
• Energised by building relationships networks and new business opportunities.
• Motivated by making the IKEA offer relevant accessible and affordable for business customers.
• Entrepreneurial proactive and comfortable taking ownership.
• Curious and motivated by learning from customers workplaces and the market.
• Driven to achieve results in line with IKEA values.
• Enjoys working through collaboration and achieving results without formal authority.

Capabilities

• Understands the customers business and puts their needs at the centre.
• Is self-starting and proactive taking initiative and creating opportunities without waiting for direction.
• Drives profitable growth while balancing customer value and IKEA goals.
• Builds trust and long-term customer relationships.
• Connects customer needs with simple relevant and affordable IKEA solutions.
• Influences stakeholders and moves opportunities forward without formal authority.
• Connects people functions and IKEA capabilities around the customer.
• Challenges complexity and finds better ways of working.
• Uses customer and market insights to identify new opportunities.
• Takes ownership acts with urgency and delivers results.

Ideal experience & education

• Bachelors degree or equivalent in Business Sales Marketing Business Administration Facility Management or a related field.
• 5 years of relevant B2B sales Key Account Management or Business Development experience with significant experience in the Workplace Office or Services sector.
• Proven experience working with companies corporate offices service providers facility management companies or similar businesses.
• Proven track record in developing customer portfolios generating new business and managing strategic customer relationships.
• Experience managing complex sales cycles projects and multiple customer stakeholders.
• Strong understanding of the Moroccan workplace and services market including key players decision-makers and business dynamics.
• Proven experience in solution selling negotiation and pipeline management.
• Strong digital skills and experience using CRM and sales management tools.
• Fluent in French and English.
• Willingness and ability to travel to customers and business locations as required.

Additional Information :

A few more details for you:

This is a full-time position based in IKEA Zenata . Some travel may be required.

Please send your CV in English and tell us why you would be a good fit for this role.

Remote Work :

No

Employment Type :

Full-time

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