Senior Manager, Business Account Management

Job Summary

About Tap

Tap Payments is revolutionizing online payments across the MENA region by connecting businesses with simple unified payment experiences. We need exceptional talent to help us on this journey.

The Business team

Like getting paid to drink coffee think big and hang out with exciting businesses Or maybe you want to work alongside some great people who are helping businesses of all sizes navigate through the MENA payments labyrinth and most importantly get the results they need. Then you might want to consider joining our over-caffeinated business team who are the heartbeat of Tap Payments.

As a Tapster you will:

• Lead mentor and develop the Account Management Function ensuring alignment with company objectives and team performance goals.

• Develop and implement account management strategies that focus on enhancing merchant experience improving retention and increasing Gross Transaction Value (GTV).

• Monitor team performance metrics and ensure consistent delivery of high-quality client support and solutions.

• Serve as the escalation point for key enterprise accounts ensuring rapid resolution of complex issues while maintaining strong client relationships.

• Conduct executive-level engagements with enterprise clients promoting collaboration and long-term partnerships.

• Oversee the implementation of SLAs and retention strategies for strategic accounts.

• Collaborate with cross-functional teams including technical product and operations teams to resolve escalated issues and implement process improvements.

• Drive the adoption of tools processes and reporting mechanisms that enhance team efficiency and client satisfaction.

• Ensure internal alignment to optimize payment cycles and implement scalable solutions.

• Analyze account performance and provide strategic insights to enterprise clients to drive GTV growth.

• Lead initiatives to identify and capitalize on upselling or cross-selling opportunities with existing merchants.

• Oversee reporting processes providing data-driven recommendations to both clients and internal teams.

• Identify opportunities for process improvement within the account management function.

• Share insights with leadership to influence product development features or services based on client feedback.

• Implement team training and upskilling initiatives to ensure ongoing excellence in enterprise account management.

What you will bring to the party:

• 5 years of experience in account management or client relationship roles within Financial Services Fintech or a High-Growth Startup.

• Proven success in leading teams and managing large-scale strategic enterprise accounts.

• Experience in developing and executing retention upselling and performance optimization strategies.

• Strong client-facing and executive-level communication skills with the ability to establish credibility and trust.

• Proficiency in analyzing data and providing actionable insights to improve client performance.
  Strong team leadership mentoring and organizational skills.

• Proven ability to inspire and drive a high-performing account management team.

• Familiarity with payment processing systems reporting tools and CRMs.

• Advanced proficiency in Excel/Google Sheets for data analysis and reporting.

• Strong analytical mindset with the ability to translate data into actionable insights.

• Experience with workplace tools like Slack ticketing systems and CRMs.

• Fluent in English; Arabic is a plus.

Are you ready to shape the future of payments in MENA

Key Skills

• Accounting Software
• Time Management
• Accounts Administration
• Accounts Receivable
• Accounts Reconciliation
• Administrative Skill
• Leadership skills
• Accounting & Finance
• Accounts Management
• Communication
• Analysis Skills
• Relationship Management
• Team Player Spirit
• Budgeting Skills
• Accounts Payable

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