Lead Customer Portfolio Manager Cpm Hybrid
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تفاصيل الوظيفة
Job Summary
Job Description Summary
The Customer Fulfillment Manager will demonstrate accountability for ensuring the timely receipt and availability of repaired materials to support operational needs and customer requirements for all KSAB region. This role also supports the ITR organization process by coordinating with all the relevant Customer Portfolio Managers on the upcoming outages schedule and planning activities across power plants to align business objectives. The position requires strong coordination planning and communication skills to help maintain on time delivery reduce delays and support efficient operations.Job Description
Key Responsibilities
- Ability to track and follow up on open repair orders to ensure on-time delivery
- Coordinate with suppliers planners and internal stakeholders to resolve delays and expedite critical items
- Assure timely resolution of issues and keep the customer advised of the repaired parts availability and delivery progress
- Monitor Repair shops demand levels and support actions to prevent shop overload
- Prepare reports metrics and planning inputs for pacing meetings
- Identify risks to supply timing or service performance and escalate when needed
- Maintain accurate records and updates in planning and systems
- Support continuous improvement initiatives related to planning and delivery performance
- Demonstrate strong attention to detail and ownership of assigned responsibilities
- Ability to manage multiple priorities in a fast-paced environment
- Contributes towards strategy and policy development and ensures delivery within area of responsibility.
- Lead functional teams with minimal resource requirements risk and/or complexity.
- Explains difficult or sensitive information; works to build consensus. Developing persuasion skills required to influence others on topics within field.
Required Qualifications
- Bachelors degree or diploma in a relevant field from an accredited university or college or a high school degree with relevant work experience.
- Minimum of 3 years of experience with experience in operations planning project management Procurement. contract management or customer management.
- Strong understanding of repairs procurement and customer management processes
- Ability to work cross-functionally with operations procurement logistics customer service and finance teams
- Experience in working with customer different stakeholders
- The legal right to work in KSA without company sponsorship or time restriction.
Desired Characteristics
- Masters Degree in MBA or Engineering from an accredited university is a plus.
- Strong analytical organizational and problem-solving skills
- Strong influence and written communication skills.
- Ability to communicate effectively at different customers level and GEVs organizations
- Demonstrated ability to analyze and resolve problems.
- Demonstrated ability to lead programs / projects.
- Knowledge and experience within the power industry.
- Experience outages planning.
- Demonstrated communication & organizational skills
Additional Information
Relocation Assistance Provided: No
Required Experience:
Manager
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