Business Analyst Servicenow
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تفاصيل الوظيفة
Job Summary
RESPONSIBILITIES
- Gather analyze and document business requirements for ITSM processes using ServiceNow
- Collaborate with stakeholders to identify business challenges and opportunities for improvement
- Translate business needs into detailed functional and technical requirements
- Work closely with ServiceNow developers and administrators to ensure solutions meet business objectives
- Assist in configuring and testing ServiceNow ITSM modules (Incident Problem Change Request Knowledge etc.)
- Conduct workshops and stakeholder interviews to validate requirements and design decisions
- Support UAT training and deployment activities
- Provide post-implementation support and continuous improvement recommendations
- Develop process documentation user stories use cases and workflow diagrams
- Ensure compliance with governance best practices and organizational standards
QUALIFICATIONS
- Experience working in large-scale ServiceNow implementations
- Familiarity with reporting and dashboarding in ServiceNow
- Experience with integration of ServiceNow with other platforms/tools
- Ability to work independently and as part of a cross-functional team
Vertical
Technology
Key Skills
- SQL
- Agile
- Business Analysis
- Visio
- Waterfall
- Business Process Modeling
- Requirements Gathering
- User Acceptance Testing
- Business requirements
- SDLC
- Systems Analysis
- Data Analysis Skills
Apply Now
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