Receiving

About The Ritz-Carlton

The Ritz-Carlton, part of the Marriott International portfolio of brands, operates over 100 award-winning properties worldwide. The company is dedicated to creating exceptional guest experiences and fostering an environment where associates are empowered to be creative, thoughtful, and compassionate. The Ritz-Carlton upholds its "Gold Standards," which guide its commitment to luxury service and guest care, and values the diverse backgrounds, cultures, talents, and experiences of its associates.

Role Summary

The Receiving position at The Ritz-Carlton involves managing the intake and processing of all incoming deliveries and freight. This role is essential for ensuring the accurate receipt, tracking, and distribution of merchandise and packages within the facility, while adhering to established company policies and safety guidelines. This is a full-time position suitable for candidates with 0-1 years of experience.

Key Responsibilities

• Receive, unload, and process deliveries, accounting for incoming freight based on invoices and receiving reports.
• Stage merchandise by department, mark items for placement, and deliver them to the appropriate departments.
• Verify and track received inventory, completing inventory reports and logs accurately.
• Reconcile shipping invoices and receiving reports to ensure count accuracy.
• Receive, store, ship, and deliver incoming and outgoing department packages and mail.
• Secure the receiving room and its contents, ensuring the safekeeping of all packages.
• Follow all national, state, and local hazardous material shipping guidelines and regulations.
• Ship all outgoing mail and packages, verifying quantity and condition upon receipt prior to guest delivery.
• Communicate with guests regarding received packages and maintain an accurate tracking system for all shipping and receiving transactions, including obtaining guest signatures.
• Report any loss or damage with packages to the appropriate management.
• Report accidents, injuries, and unsafe work conditions to the manager, and complete required safety training and certifications.
• Adhere to all company policies and procedures, maintain a professional appearance, ensure confidentiality of proprietary information, and protect company assets.
• Address guests' service needs professionally, positively, and promptly, using clear and professional language.

Required Qualifications and Skills

• Experience: 0-1 years in a related receiving or inventory management role.
• Ability to read and visually verify information in various formats, including small print.
• Capability to visually inspect tools, equipment, or machines to identify defects.
• Physical ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
• Proficiency in grasping, turning, and manipulating objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Ability to navigate narrow, confined, or elevated spaces, as well as sloping, uneven, or slippery surfaces, and stairs/ramps.
• Capability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Strong communication skills for interacting with guests and colleagues.

Work Environment and Culture

The Ritz-Carlton fosters an inclusive work environment that values diversity and provides equal opportunities. Associates are encouraged to develop positive working relationships and contribute to a culture that upholds the company's "Gold Standards" of service excellence. This role operates within a team-oriented setting where adherence to company policies and safety protocols is paramount.

Application Information

The Ritz-Carlton is an equal opportunity employer committed to non-discrimination on any protected basis. We invite qualified candidates to apply and join a global team dedicated to delivering exceptional luxury hospitality experiences.