Integration - Investment System - Jr. Team Lead

Job Summary

Job Description:

• Project Description:

  The Level 2 Support Engineer for integration is responsible for troubleshooting diagnosing and resolving issues related to web-based software platforms. They serve as the escalation point for Level 1 support and work closely with development QA and infrastructure teams to ensure system stability and customer satisfaction.

• Responsibilities:

  • Issue Investigation & Resolution
  • Handle escalated tickets from Level 1 support (L1) involving functional or technical issues in web applications.
  • Reproduce issues in test/staging environments to identify bugs or misconfigurations.
  • Conduct detailed log analysis SQL/database checks and API validation.
  • Incident Management
  • Classify and prioritize incidents based on severity and business impact.
  • Escalate unresolved issues to Level 3 (development team) with proper documentation and root cause findings.
  • Collaborate with L1 and L3 teams during major incidents and post-incident reviews.
  • User Support & Communication
  • Communicate with business users or clients to gather additional information when needed.
  • Provide workarounds or solutions while permanent fixes are being developed.
  • Maintain knowledge base and support documentation.
  • Technical Tasks
  • Prepare scripts or SQL queries to validate data or resolve issues.
  • Perform basic configuration changes or updates in non-production environments.
  • Conduct release verification and smoke testing after deployments.
  • Continuous Improvement
  • Analyze recurring issues to suggest long-term fixes or enhancements.
  • Provide feedback to development/QA teams to improve application stability and usability.

• Mandatory Skills Description:

  Technical Skills:

  • Strong understanding of various integration technologies (API gateway MQ and Message Broker preferable IBM stack)
  • Familiarity with databases (MySQL SQL Server PostgreSQL Oracle) and ability to write basic queries.
  • Exposure to version control (Git) CI/CD tools and cloud platforms (AWS Azure GCP) is a plus.

  Soft Skills:

  • Strong analytical and problem-solving skills.
  • Excellent communication and documentation abilities.
  • Ability to work independently and under pressure.
  • Communication: Slack Microsoft Teams Email
  • Code/CI: Git Jenkins GitHub Actions

• Languages:

  • English: C2 Proficient

• Service Line:

  Custom Applications

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Required Experience:

Junior IC

Key Skills

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