Order Taker Saudi Nationality

Job Summary

• Responsible for answering all telephone calls and prioritizing said calls.
• Should have very good telephone etiquette.
• Directly involved in the ordertaking and orderplacing process while dealing with guest requests and orders courteously efficiently and promptly.
• Should have good knowledge of room service menus and ongoing promotions in another F&B outlet.
• Should be able to provide recommendations and suggestions to guests upon request.
• Be knowledgeable of all services facilities and products offered by the hotel.
• Consider the satisfaction of all guests by ensuring prompt courteous and efficient service at all times.
• Display excellent conversation skills and selling techniques at all times.
• Pay attention to guest orders and know the menu thoroughly.
• Write down all the information. Highlight special requests.
• Ensure correct posting in the POS system for communication with the service and kitchen departments.
• Able to perform all duties and tasks per the tasks required at the outlet.
• Assist the department in driving guest satisfaction by providing consistent guest experiences.
• Coordinate with Room Service Waiter/ Waitress Captains and Minibar Attendant.
• Report positive and constructive guest feedback to the manager.
• Promptly handle guest queries complaints and all issues professionally.
• Have the knowledge and understanding to explain and perform upselling of all items offered by the department assigned as well as offering alternatives or suggestions to guests.

Qualifications :

• Average reading writing and oral proficiency in the English language
• Must be well presented and professionally groomed at all times
• Able to account and handle cash effectively and efficiently
• Good communication and customer contact skills; good problem resolution skills
• Team player with strong interpersonal skills and attention to detail

QUALIFICATIONS

• Secondary education

EXPERIENCE

• Minimum 1year food and beverage serving experience
• Previous public contact and/or cashiering experience

Remote Work :

No

Employment Type :

Fulltime

Key Skills

• Lpc
• ABAP
• Benefits & Compensation
• Investor Relations
• ITIL
• Art

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