Network Operations Engineer (NOC) L

About the Role
Connect Professional Services is seeking a Network Operations Engineer (NOC) L to join their team in Dammam, Eastern region. This full-time role involves managing and monitoring critical infrastructure to ensure high availability and operational efficiency, supporting GACA's business requirements.
Key Responsibilities

Monitor and manage infrastructure on a 24/7 basis.
Provide back-to-back support for infrastructure components with relevant vendors as needed.
Conduct on-site health check-ups following troubleshooting.
Log and track tickets using an ITSM tool.
Provide on-site support whenever required, on a 24/7 basis.
Ensure efficient and smooth operation of all systems with high availability levels that meet business requirements.
Provide monthly reports on infrastructure status (health, capacity, incidents, etc.), with weekly reports if requested.
Allocate a Remote Service Delivery Manager as a single point of contact.
Maintain an online portal for managed components, clearly indicating device status or business impact.
Provide a well-defined Service Level Agreement.
Align IT service management processes with the ITIL framework and global best practices.
Develop and document monitoring procedures that meet requirements and adhere to defined policies in the standards and procedures manual.
Develop and maintain standard automated scripts for monitoring systems software.
Identify and report problems, including system, file, disk, and application issues.
Resolve or assist in resolving application problems in accordance with the SLR, escalating as required.
Implement preventative measures for proactive monitoring and self-healing capabilities to limit service outages.
Provide proactive and scheduled console monitoring of infrastructure and systems (*, hardware, network, batch schedule, interfaces, table spaces), responding to messages and taking corrective action.
Provide troubleshooting, repair, and escalation of problems within the IaaS computing environment.

Qualifications and Experience

Education: Bachelor of Science in Computer Information Systems or Computer Science.
Experience: 2-5 years of experience with fundamental knowledge of supported technologies, monitoring, event management, and reporting skills.
Certifications: Candidates must hold the following certifications:

Cisco Certified Network Associate (CCNA)
Cisco Certified Networking Professional (CCNP) – Security

Work Environment
This is a full-time position based in Dammam, requiring a commitment to 24/7 monitoring and on-site support as needed to maintain critical infrastructure operations.