أخصائي دعم فني - المستوى الثاني

We are seeking a Technical Support Specialist to provide high-quality IT support. The ideal candidate will have strong troubleshooting abilities, excellent communication skills, and experience in help desk support, assisting end users in a fast-paced environment.

Key Responsibilities:

• Provide technical support for hardware, software, and network-related issues.
• Diagnose and troubleshoot technical problems efficiently.
• Respond to support requests via ticketing systems, phone, or email.
• Install, configure, and maintain computer systems and applications.
• Support remote users using remote access tools.
• Document issues, resolutions, and processes in the ticketing system.
• Collaborate with IT teams to escalate and resolve complex issues.
• Ensure a high level of customer satisfaction through effective communication and follow-up.

Requirements:

• Diploma or Bachelor's degree in computer science, Information Technology, or a related field.
• Advanced English language skills.
• Minimum of 2 year of experience in an IT Help Desk or similar role.
• Strong knowledge of computer systems, hardware, software, and network connectivity.
• Experience with IT ticketing systems and remote support tools.
• Solid understanding of troubleshooting methodologies.

Skills:

• Strong communication skills.
• Attention to detail and ability to work under pressure.
• Familiarity with ITIL best practices is a plus.