Cluster Sales Manager MICE

About the Role

St. Regis Hotels & Resorts is seeking a Cluster Sales Manager MICE to proactively solicit and manage sales opportunities in the Red Sea region. This full-time position is responsible for ensuring proper and timely turnover of business for service delivery, assisting in leading daily sales activities, and building long-term, value-based customer relationships to achieve sales objectives. The role requires 5-10 years of experience.

Key Responsibilities

• Collaborate with off-property sales channels to ensure coordinated and complementary sales efforts.
• Build and strengthen relationships with existing and new customers through sales calls, entertainment, FAM trips, and trade shows to secure future bookings.
• Develop relationships within the community to expand the customer base and identify new sales opportunities.
• Manage relationships with key internal and external stakeholders.
• Provide accurate, complete, and effective turnover of business to Event Management.
• Participate in sales calls with team members to acquire new business and close deals.
• Execute and support operational aspects of booked business, including generating proposals, writing contracts, and customer correspondence.

Market Analysis and Revenue Maximization

• Identify new business opportunities to achieve personal and location revenue goals.
• Understand the overall market, including competitors' strengths and weaknesses, economic trends, and supply and demand, to effectively position sales strategies.
• Secure the most advantageous opportunities for the location based on market conditions and needs.
• Gain an understanding of the location’s primary target customer and service expectations to offer tailored business solutions.

Customer Service Excellence

• Support the company’s service and relationship strategy to drive customer loyalty through service excellence.
• Service customers to increase account share.
• Execute and uphold the company’s customer service standards.
• Provide excellent customer service consistent with daily service basics.
• Set a positive example for guest relations and interact with guests to gather feedback on product quality and service levels.

Qualifications

• A minimum of 5-10 years of experience in a relevant sales role.
• Demonstrated ability to proactively solicit and manage sales opportunities.
• Proven track record of building and strengthening customer relationships.
• Strong understanding of market trends and target customer information.

Work Environment

This is a full-time position based in the Red Sea region, focusing on MICE sales for St. Regis Hotels & Resorts.