مسؤول خدمة العملاء

We are looking for a Customer Service Executive based in Riyadh, KSA, who will be responsible for customer coordination, sales support, government-platform transactions, administrative activities, and day-to-day operational assistance. The ideal candidate should be highly active, organized, computer-literate, customer-oriented, and capable of independently handling various government and company-related requirements in Saudi Arabia. The candidate will also assist the Head Office Manager and the Shareholders in establishing and setting up the company in Riyadh. The candidate will report directly to the Head Office Manager in Dubai and to the Company’s Shareholders Key Responsibilities Government & Regulatory Platforms – KSA The candidate must have full working knowledge and practical experience with the following Saudi government platforms and systems. The candidate should be able to navigate these platforms independently and coordinate with the relevant authorities whenever required. 1. Chamber of Commerce – Company registration, memberships, attestations, and related services 2. QIWA / KIWA – HR and Labour-related services, employee contracts, work permits, and related matters 3. MUKIM – Working resident visa and residency-related services 4. Tax / ZATCA – VAT, company income tax, tax registrations, filings, and related requirements 5. Social Insurance / GOSI – Employee registration, social security forms, and related matters 6. SUBOL / SPL – National Address registration and related services 7. FASAH – Customs declaration and import/export documentation 8. SABER – Product registration, conformity requirements, and related certification procedures Company Establishment, Administration & Sales Support • Assist the Head office Manager and Company’s shareholders in establishing the company in Riyadh, KSA. • Maintain proper records of company documents, registrations, renewals, and government correspondence. • Coordinate with the Head office in Dubai and provide regular updates on the progress of KSA-related matters. • Actively communicate with existing and prospective customers through WhatsApp, telephone, and other communication channels. • Be highly active and responsive in the company's WhatsApp Sales Group. • Follow up with customers regarding quotations, orders, payments, deliveries, and other requirements. • Full coordination with the Head Office Manager and the other team members • Maintain strong customer relationships and ensure a high level of customer service. • Perform daily desk-based administrative and customer service activities. • Must be highly comfortable and efficient with computers and standard office software. • Maintain accurate digital and physical records. Tally / Accounting Support The candidate should have basic working knowledge of Tally, including: Receipt Vouchers (RVs), Credit Notes (CNs), Invoices, basic customer account entries, and basic statement and transaction-related activities. Advanced accounting knowledge is not required; however, the candidate should be comfortable performing basic day-to-day Tally functions.

• Indian National • Must be currently based in Riyadh KSA • Age preference: Mid-30s • Must have practical and comprehensive knowledge of the listed 8 Saudi government platforms. • Must have basic knowledge of Arabic for dealing with local authorities, customers, and government platforms. • Must be able to transfer their existing visa/Iqama sponsorship to our company • Must hold a valid KSA driving license with a few years of experience. • Strong computer skills and ability to work independently in a desk-based role. • Basic knowledge of Tally is required. • Excellent communication and customer-handling skills. • Must be highly active, energetic, responsive, and organized. • Strong WhatsApp communication and follow-up skills. • Ability to coordinate effectively with the Head office in Dubai • Ability to work independently and take responsibility for assigned tasks. • Previous experience in Saudi Arabia involving government portals, company administration, customer service, or sales coordination will be highly relevant. Reporting Structure The Customer Service Executive will be based in Riyadh, KSA, and will report directly to the Head office Manager in Dubai. The position requires close coordination between the Riyadh operations and the Head office in Dubai to ensure smooth handling of customers, government requirements, company establishment activities, sales support, and administrative matters.