موظف مركز الاتصال

Job description

Job Purpose:

• To provide prompt, efficient, and professional customer service by addressing inquiries, resolving issues, and offering information about automotive products and services.

Job Accountabilities:

• Respond to customer inquiries via phone, email, or chat regarding automotive products, services, and policies.
• Process customer orders, returns, and exchanges efficiently and accurately.
• Escalate complex issues to appropriate departments or supervisors when necessary.
• Maintain up-to-date knowledge of automotive products, promotions, and company policies.
• Document all customer interactions in the company's CRM system for future reference and analysis.

Skills

Experience:

• 0-2 years of experience in customer service, preferably in a call
center environment. Experience in the automotive industry is a plus
but not required.

Required Competencies:
• Customer Focus

• Communication

• Attention to Detail

• Stress Tolerance

• Continuous Learning

Education:
High school diploma or equivalent (mandatory) Associate's degree in Business, Customer Service, or related field is a plus.