Application Service Manager

Job Summary

We help the world run better
At SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.

Are you ready to be the face of SAPs cloud services excellence for enterprise customers across EMEA

As an Application Service Manager (ASM) within SAP Cloud Application Services (CAS) you will be the central point of ownership for some of our most strategic customer engagements driving service quality deepening relationships and leading cross-functional teams through the full customer lifecycle from transition to operations and beyond. This is an Individual Contributor role hybrid with a location in Riyadh.

This is a high-visibility role at the intersection of technology customer success and business growth.

What Youll Do

• Own end-to-end CAS customer engagements managing budget quality and stakeholder communication across the full lifecycle (transition stabilisation operations offboarding)
• Act as a trusted advisor: proactively identify optimisation innovation and adoption opportunities for customers
• Drive customer satisfaction and loyalty; lead escalation resolution with confidence and composure
• Collaborate closely with SAP account teams delivery teams and partners to ensure a seamless one-stop CAS experience
• Champion upsell opportunities and support growth of the CAS service portfolio
• Orchestrate communication across all levels from technical teams to C-level stakeholders

What You Bring

• Bachelors degree in IT Business Management Engineering or a related field
• 6 years in customer account management managed services or relationship management
• 4 years of hands-on experience in at least one SAP Solution Area (e.g. S/4HANA FI/MM SuccessFactors BTP).
• 4 years leading global or cross-functional teams in a project management capacity
• Strong knowledge of the SAP portfolio and cloud services landscape
• Experience in SAP implementation projects and/or managed services environments
• Excellent communication facilitation and stakeholder management skills from technical teams to executive level
• A results-driven customer-first mindset with the ability to navigate complexity
• Business fluency in English and Arabic (required)

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.

We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability in compliance with applicable federal state and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 460202 Work Area: Consulting and Professional Services Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LI-Hybrid

Required Experience:

Manager

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