After Sales Spare Parts & Components Specialist Lo

Job Summary

Grow with Zeppelin

We are looking for a customer-focused After Sales Spare Parts & Components Specialist to support our service operations in Saudi this role you will manage spare parts inquiries coordinate orders and ensure smooth logistics and customer communication.

Your Responsibilities

After Sales & Order Management

• Handle customer inquiries related to spare parts and components

• Prepare and follow up on quotations and long-term agreements

• Coordinate order processing with internal teams and external suppliers

• Issue order confirmations to customers

• Maintain and update internal databases and documentation

• Follow up on outstanding payments with customers

Logistics & Documentation

• Prepare shipping documents in line with customer and regulatory requirements (EXW shipments)

• Monitor shipments and follow up on airway bills and FCRs

• Track and follow up on open deliveries

• Manage rejected materials and prepare OS&D reports

• Maintain quality-related documentation and register materials in customer systems (e.g. SAP codes)

Customer Service & Coordination

• Follow up on quotations with customers and suppliers

• Build and maintain strong relationships with customers internal stakeholders and third parties

• Support vendor registration and pre-qualification processes

Requirements and Expected Profile

• Experience in after sales order management or customer service

• Strong communication and organizational skills

• Good knowledge of Excel and SAP Ariba is a plus

• Reliable structured and service-oriented

• Experience in spare parts or industrial environments (preferred)

• Knowledge of logistics and international shipping processes (advantageous)

Why This Position Is Attractive

• Competitive salary and benefits package

• International working environment within a large German corporate group

• Long-term career development opportunities

• A dynamic position combining customer interaction coordination and operational tasks

Interested

Shape the future of our global business together. We look forward to receiving meaningful application documents that reflect ideas potential contribution and the individual path to Al Jubail.

Zeppelin Systems Gulf Co. Ltd.

Required Experience:

IC

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