Oracle Fusion CX Functional Consultant

About the Role
Blackstone eIT is seeking an Oracle Fusion CX Functional Consultant to join their team in Saudi Arabia. This full-time role involves leading CX/CLM discovery, fit-to-standard, and TO-BE workshops, covering various aspects of customer and investor journeys, revenue contracts, sales interactions, enquiries, complaints, and service requests. The ideal candidate will have 5-10 years of relevant experience.
Key Responsibilities

Lead CX/CLM discovery, CRP1/fit-to-standard, and CRP2/TO-BE workshops, covering customer/investor journeys, revenue contracts, sales interactions, enquiries, complaints, and service requests.
Configure and validate Oracle Enterprise Contracts for contract templates, clauses, approvals, obligations, amendments, renewals, commercial controls, and agreed billing triggers.
Configure and validate Oracle Fusion Sales/Service for customers/investors, accounts/contacts, opportunities, interactions, communications, enquiries, complaints, and service requests within the confirmed scope.
Define the functional boundary between Enterprise Contracts, Sales/Service, Financials, Procurement, AMS, and any approved extensions, preventing duplication of customer, contract, asset, or permit master data.
Own CX/CLM sections of ***, RTM, and *************** configuration baseline, and document standard-versus-extension decisions.
Define contract/customer data migration requirements with the Data Migration Lead, including customer/investor, contract, clause/obligation, and relevant open-transaction data.
Define functional integration requirements for customer, contract, asset/permit references, billing/invoicing/collections, e-signature/document services, and AMS; validate ********** designs and interface outcomes.
Design role-based approvals and commercial workflows aligned with Delegation of Authority, security, and audit requirements.
Define CX/contract dashboards, operational reports, and KPIs, and validate reporting outputs.
Prepare and support SIT/E2E/UAT scenarios spanning lead/opportunity-to-contract, contract change/renewal, billing trigger hand-off, customer service, and complaint/enquiry processes.
Support cutover, final data validation, production readiness, hypercare, and knowledge transfer to Commercial/Customer teams.

Key Deliverables and Accountabilities

CX/CLM TO-BE design, fit/gap decisions, and RTM content.
Approved *************** configuration baseline for Enterprise Contracts and Sales/Service.
Customer/investor and contract migration requirements under ****
Functional integration/reporting requirements and applicable ********** inputs.
*** CX/CLM test scenarios/evidence and *** UAT acceptance support.
Cutover, production-validation, and hypercare support for customer and contract processes.

Experience and Qualifications
Candidates should possess 5-10 years of experience in a relevant functional consulting role, specifically with Oracle Fusion CX/CLM modules. A strong understanding of customer/investor journeys, contract management, sales, and service processes is essential.
Work Environment
This is a full-time position based in Saudi Arabia, offering an opportunity to work with a dedicated team on significant Oracle Fusion implementations.