E-commerce Specilaist
تفاصيل الوظيفة
Job Summary
Responsible for managing and growing relationships with key fulfillment customers ensuring operational excellence driving customer satisfaction and acting as the primary point of contact
between customers and internal operations teams.
Key Responsibilities
Manage a portfolio of e-commerce fulfillment customers.
Build strong customer relationships and understand business requirements. Monitor KPIs and SLAs and ensure service levels are achieved.
Lead WBRs MBRs and QBRs.
Coordinate with Operations Transportation Inventory IT and Customer Service teams. Analyze operational data and provide recommendations.
Support onboarding and implementation of new customers. Drive continuous improvement initiatives.
Support account growth opportunities.
Qualifications & Experience Bachelors
- Degree in Supply Chain Logistics Business Administration or related field.
- Minimum 3 years of experience in Fulfillment Warehousing Logistics or Account Management.
- Technical Knowledge Order Fulfillment Inventory Management WMS Last Mile Operations E-commerce Platforms.
- KPIs Customer Satisfaction SLA Achievement Customer Retention Account Growth Order Fulfillment Performance and Inventory Accuracy
Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
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