Customer Success Account Mgmt

Job Summary

Overview

Microsofts Customer Experience & Success (CE&S) team helps customers get the most value from Microsoft technologies and achieve their business goals.

As a Customer Success Account Manager (CSAM) you will work closely with strategic customers to support their cloud journey drive adoption of Microsoft solutions and help ensure successful outcomes. You will build trusted relationships with customer stakeholders coordinate resources across Microsoft and partner teams and provide guidance to help customers maximize their investments.

This role offers an opportunity to grow your delivery management customer engagement and cloud expertise while working with leading enterprise customers across the industry.

Job Responsibilities:

• Build and maintain strong relationships with customer stakeholders and executive leaders.
• Drive adoption and value realization of Microsoft cloud solutions.
• Develop and execute customer success plans aligned to business objectives.
• Lead delivery programs and coordinate Microsoft and partner teams to achieve customer outcomes.
• Monitor customer health identify risks and provide strategic and technical guidance.

Required Qualifications:

• Bachelors degree in Business IT Computer Science or a related field.
• 6 years of experience in Customer Success Solution Delivery Consulting Program Management or a similar customer-facing role.
• Experience working with enterprise customers and cloud technologies.
• Strong stakeholder management and customer engagement skills.

Preferred Qualifications:

• 10 years of experience in Customer Success Solution Delivery Consulting or Program Management.
• Microsoft Azure Microsoft 365 or equivalent cloud certifications.
• ITIL PMP Prosci or similar professional certifications.

This position will be open for a minimum of 5 days with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age ancestry citizenship color family or medical care leave gender identity or expression genetic information immigration status marital status medical condition national origin physical or mental disability political affiliation protected veteran or military status race ethnicity religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable local laws regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process read more about requesting accommodations.

Required Experience:

IC