مسؤول التجارة الإلكترونية
تفاصيل الوظيفة
Manage day-to-day operations of e-commerce marketplaces in KSA.
Manage marketplaces such as: Amazon Saudi Arabia/ Noon/ Company website/ Other relevant Saudi marketplaces.
Create and maintain product listings.
Ensure product titles, descriptions, specifications, images, prices, SKUs and barcodes are accurate.
Upload new products and update existing listings.
Monitor listing quality and resolve suppressed/inactive listings.
Maintain correct selling prices and promotional prices.
Coordinate online campaigns, promotions, discounts and marketplace events.
Monitor competitor pricing and market activity.
Track daily sales and marketplace performance.
Monitor stock availability and prevent overselling.
Coordinate inventory availability between ERP, warehouse, 3PL and marketplaces.
Ensure online inventory is accurately synchronized.
Coordinate order fulfilment with warehouse and 3PL teams.
Monitor pending, delayed and cancelled orders.
Coordinate last-mile delivery operations.
Handle reverse logistics, customer returns, replacements and refunds.
Coordinate damaged or defective product returns.
Work closely with Customer Care and Service teams for after-sales issues.
Coordinate spare-parts/service cases where applicable.
Monitor seller performance metrics.
Maintain marketplace account health.
Resolve marketplace claims, penalties and operational issues.
Support payment and settlement reconciliation with Finance.
Prepare daily, weekly and monthly e-commerce sales reports.
Analyze sales by SKU, category, marketplace and promotion.
Identify slow-moving and fast-moving products.
Recommend stock replenishment and promotional actions.
Assist with new product launches.
Coordinate ERP integration with e-commerce platforms.
Support testing of marketplace, warehouse and ERP integrations.
Maintain accurate order and customer-related data.
Ensure compliance with marketplace policies and company procedures.
Key Performance Indicators – KPIs
The E-Commerce Executive will be measured on:
Monthly online sales
Sales growth
Marketplace account health
Order fulfilment rate
Order cancellation rate
On-time dispatch rate
On-time delivery rate
Stock availability
Return rate
Refund processing time
Listing accuracy
Number of active SKUs
Marketplace rating
Inventory synchronization accuracy
Promotional campaign performance
Customer complaint resolution
Payment reconciliation accuracy
Desired Candidate Profile
Bachelor's degree in Business Administration, E-Commerce, Marketing, IT or related field.
Minimum 2–4 years of e-commerce marketplace experience.
Experience with Amazon and/or Noon is strongly preferred.
Previous experience in the Saudi Arabian e-commerce market is preferred.
Good understanding of:
Marketplace operations
Product listing
Order management
Inventory management
Fulfilment
3PL operations
Last-mile delivery
Returns and reverse logistics
Strong Microsoft Excel skills.
Experience working with ERP systems.
Strong analytical and reporting skills.
Ability to work with large numbers of SKUs.
Excellent attention to detail.
Good communication skills in English.
Arabic language capability will be an advantage.
Ability to coordinate with multiple departments and external vendors.
Preferred Industry Experience- Experience in one or more of the following will be advantageous:
Consumer electronics/Home appliances/Kitchen appliances/Luggage-Handbags/Lifestyle products/FMCG/Online retail
هذا الإعلان منشور على تنقيب السعودية ويُعرض هنا مع الإشارة إلى المصدر. لا نتقاضى أي رسوم من الباحثين عن عمل. إذا كان الإعلان مسيئًا أو احتياليًا، أبلغنا.
