أخصائي خدمة العملاء

Customer Service Specialist

Jewelers announces a job vacancy for the position of Customer Service Specialist to work in Riyadh.

Main Tasks:

* Receive customer inquiries through various communication channels and respond to them professionally.

* Follow up on orders, shipping, and delivery, and keep customers informed with updates.

* Receive complaints, process them, and follow up on cases until they are resolved.

* Handle cancellation, return, and exchange requests in accordance with approved policies.

* Coordinate with the operations and merchant teams to process cases related to orders.

* Document customer interactions and update cases on approved systems.

* Contribute to improving the customer experience and increasing the level of service quality.

Requirements:

* 1–3 years of experience in customer service, preferably in e-commerce.

* Excellent communication and customer handling skills.

* Proficiency in Arabic and a good level of English.

* Ability to handle complaints and various situations professionally and calmly.

* Quick follow-up and problem-solving skills.

* Proficiency in using electronic systems and platforms.

* Previous experience in the jewelry or luxury goods sector is preferred.

Location: Riyadh.

Job Type: Full-time.

Salary: Determined after the interview based on experience and competence.